Vision Plaza, Mombasa Rd +254 113 426 561 []

Privacy Policy

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Privacy Policy
This Privacy Policy governs the manner in which Smartshule collects, uses, maintains and discloses information collected from our website, web application and mobile application users. This privacy policy applies to the our web and mobile application platforms offered by smartshule. If you choose to use our Services, then you agree to the collection and use of information in relation to this policy.
Personal identification information
Smartshule may collect personal information from users in various ways, including, but not limited to, when Users visit our website, web app or mobile application, register on the system, make a request, fill out a form, and in connection with other activities, services, features or resources we make available on our website or school system. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our website anonymously. We will collect personal identification information from them only if they voluntarily submit such information to us on website or by a school using our system. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain our website, web app or mobile application related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our website, web app or mobile application. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our website may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the website may not function properly.

How we use collected information
Smartshule may collect and use Users personal information for the following purposes:
  • To improve customer service
                      Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
                       We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website, web app or mobile application.
  • To improve our website, mobile app or web app.
We may use feedback you provide to improve our products and services.
We may use the email address to send User information and updates pertaining to their inquiries, questions, and/or other requests.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website, web app or mobile application.

Sharing your personal information
We do not sell, trade, or rent Users' personal identification information to others. We will not allow unrelated third parties to use your personal information for marketing without your consent.

Children’s Privacy
These Services do not address anyone under the age of 13. Minors records can only be collected by school subscribed to our services through parent’s/guardians’ consent.  We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Access, Rectification and Deletion of data
In order to provide an option to resume the use of our services at a later date, we may retain personal data associated with inactive accounts for up to 18 months from the date of last activity on that account. Users with an active account may access, modify, rectify or request a delete of personal information at any time through their account. Users without an active account may send an email to or through the school which registered their details to request for access, rectification or deletion of their personal data. We may refuse to delete or modify your data if we need that data to protect our legal rights or to perform our legal obligations.

Other rights
In addition to the rights mentioned in the previous section, Users also have the right to restrict processing of their data, to object to processing of the data, as well as the right to data portability. We will cooperate with Users to fulfil these rights as far as possible.

Changes to this privacy policy
Smartshule has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of the page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. These changes are effective immediately after they are posted on this page

Your acceptance of these terms
In order to use this smartshule products & services, you must accept this policy and our accompanying terms of services. If you do not agree to this policy or the terms of service, please do not use any or our products. Your continued use of the website, web app and mobile application following the posting of changes to this policy will be deemed your acceptance of those changes. Provision of personal data to us under this policy is essential for us to be able to provide our services to you. Failure to provide correct and complete information to us could result in unintentional failure to provide complete and proper services to you. You may revoke your consent at any time by sending an email to or to the school which collected your data. Revoking your consent would result in the deletion of your account including irrevocable loss of all data related to your account.

Our Contacts
If you have any questions or comments about this Privacy Policy, the practices of this site, or your dealings with this site, we request you to please contact us at:
Smartshule – (Keypad Systems Limited),
Vision Plaza, 5th  Floor suite 43,
Mombasa Roard,
Box 67142 – 00200, Nairobi, Kenya
+254 776 337 309

Account Deletion

This document was last updated on January 29h , 2023.
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